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Customer Support Agent

Falafel Games

This is the most MMO games ever created from a Middle East team, but most importantly the longest running games. With our more than 100 years of cumulative gaming experience, and our team of passionate gamers from more than 10 nationalities, we are working on your next best hit.

You will be the point of contact for all the players of our next mobile game.

In this position, your responsibilities will be to:
In order of decreasing preference:
1. Answer the VIPs in-game tickets using admin tool
2. Identify new buyers, thank them in-game and offer help using admin tool
3. Identify new buyers who didn’t do a second purchase within 2 weeks, ask for problem and offer help using admin tool
4. Identify old VIPs who are not recharging anymore, ask for problem and offer help using admin tool
5. Answer the players in-game tickets using admin tool
6. Monitor in-game chat; mute or ban players according to severity of their bad chats
7. Respond to users on Facebook: Messages; posts; comments
8. Respond to users on Instagram: comments, private messages
9. Respond to users on Twitter
10. Respond to users on Youtube: comments, private messages
11. Respond to 1-star reviews on Google Play
12. Respond to reviews on Google Play
13. Invite likers and commenters of Facebook ads to join Facebook page
14. Follow likers and commenters of Instagram ads to motivate them to follow Instagram account
15. Respond to Twitter Ads comments, DM and re-tweets
16. Create video tutorial on Youtube
17. When a key influencer makes a post about our game on Youtube, Instagram, Snapchat, Facebook, Twitter, proprietary app or website, respond to comments with the corresponding account of the game

Your performance will be assessed based on the Time to First Response. You will report a weekly update of the VIP list, and a weekly update on Time to First Response for all communications channels.

To apply for this job email your details to

Apply using webmail: Gmail / AOL / Yahoo / Outlook