Customer Service Representative – Sales Support

Posted on May 28, 2018
Overview

Want to be part of TrakMD’ mission to make healthcare simpler, safer, and more accessible to everyone?

TrakMD does so by providing smart, secure, and simple healthcare applications.

Join TrakMD as a CSR and help take the company to the next level. You will work closely with healthcare professionals as a liaison, provide product or service information, and resolve any issues our customers might face with diligence, urgency, and accuracy. Your objective is to make sure you provide excellent service and maintain a satisfied customer.

  • Effectively manage incoming calls either online or by phone.
  • Generate sales leads
  • Build a trust and honest relationship with customers through open and interactive communications
  • Identify and assess customers’ needs to achieve satisfaction
  • Handle customer complaints and make sure complaints are properly escalated and resolved
  • Follow communication procedures, guidelines, and policies

 

Basic Salary + Commissions & Bonuses + Health Insurance + a great place to work and develop your career + the chance to create a better healthcare experience for yourself and people around!

Qualifications:

  • Proven customer support and experience
  • Strong phone or online contact handling skills
  • Customer centered and ability to respond to various types of customer characters
  • Excellent communication skills
  • High school degree
  • Honest, trustworthy, and highly motivated

Kindly send your CV to hr@trakmd.com

About TrakMD

We are on a mission to make people live healthier, happier. People suffer, on a daily basis, from the repercussions of an inefficient, inaccessible, and unsatisfactory healthcare experience. TrakMD is founded to alleviate this bitter situation, for all. TrakMD is a leading digital platform for doctors and patients that provides a better patient experience while helping doctors be more accessible, patient-centred, and efficient. TrakMD combines 15+ years of experience in computer programming & healthcare IT management. Our team includes clinicians who fully understand the daily concerns of physicians and their need to have a simple, secure, and on the go technology solutions. With an international presence, across 3 continents, we are able to connect with healthcare providers of all practice sizes anywhere in the world.