Dynamics CRM Developer

Overview

We are looking for Engineers with the experience of developing, customizing and integrating Microsoft Dynamics CRM/365 (on-premise/online) solutions, Business Reports and IVR applications with Call Center applications using the technical skills specified below.

• Responsible to collect the business requirements and inputs required to integrate customer CRM solutions (MS Dynamics, Salesforce.com, Seibel, etc…) with contact center solution.
• Responsible to collect the business requirements and inputs to develop and customize the business reports and the IVR applications with the contact center solutions.

Key Responsibilities & Duties

• Collaborate with customers to gather the requirements about Microsoft Dynamics CRM solutions.
• Analyze requirements to develop, customize and integrate the Microsoft Dynamics CRM solutions.
• Maintain/Modify existing application code, SQL Server database and workflows scripts.
• Work with users to develop custom processes and respond to problems/questions.
• Design and build system integration based on customers’ requirements.
• Dynamics 365 and Call Center Development based on .Net Framework

Qualifications

• University degree, preferably in computer science /Software Engineering or equivalent knowledge and skills acquired through training and experience
• 3- 5 years relevant experience
• Strong Customer facing skills
• Strong development expertise and background knowledge
• Application development – C#, ASP.net, JavaScript, JQuery, XML, VXML, PL/SQL and MS SQL queries and reports building are a must.
• Web service development and integration with CRM solutions (MS Dynamics, Salesforce.com, Seibel, etc.)
• Demonstrated depth of business knowledge and technical expertise

The below skills are a good plus:

• Contact Center Reports development and customization using MS SQL (is a plus)
• IVR application development using VXML and integrating with DB
• Basic knowledge and understanding of PBX, IVR, CTI, SIP, RTP, SDP and unified communications.
• Demonstrated ability to function effectively in cross-functional teams across multiple business areas

Application Process

Interested applicants are kindly requested to send their CV to info@itmaxglobal.com