NOC Engineer for Beirut Internet eXchange

Overview

• Manage and maintain the BIX Monitoring Systems (these report on the status and performance of BIX’s network, services and facilities). 

• Fault handling and escalation (identifying and responding to faults on BIX’s systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution). 

• Provisioning (IP assignment, core network configuration, DNS setup, BGP config, monitoring and graphing for co- location, customer backup and other customer network services). 

• Server builds and installs, application upgrades, network equipment build and installation.
• Facilities maintenance (monitoring and management of air-conditioning, UPS, generators, power usage, running health and safety and housekeeping checks at BIX). 

• Facilities provisioning (installing racks, setting up power, installing Ethernet, fibre and console cabling, remote power and KVM). 

• Maintenance of WIKI (through BIX website) and technical documentation (for NOC) of processes and procedures used throughout normal operations. 

• Development of knowledge and skills in network and system administration, particularly with regard to BIX’s own architecture and platforms. 


Qualifications, Experience and Skills:
• A minimum of 3 to 5 years experience in a Technical Support or similar role. 

• Good communicator with a natural aptitude for dealing with people. 

• Good network diagnostic skills. 

• Basic Linux CLI and sysadmin skills. 

• Work well in a busy team, being quick to learn and able to deal with a wide range of issues.
• Strong analytical skills and able to collate and interpret data from various sources. 

• Ability to assess and prioritise faults and respond or escalate accordingly. 

• Must be able to get to BIX site within 1⁄2 hrs. outside of normal office hour.