System Engineer

Posted on July 6, 2020

The Systems Engineer is the initial point-of-contact for troubleshooting servers, desktops, software, network and monitoring service availability for our customers.  In addition, this role will be responsible for managing backups, antivirus, installation of Microsoft Patches, User and mail box creation; Password reset and supporting connectivity.

 Duties and Responsibilities

  • Troubleshoot the issues related to  Server Operating System
  • Troubleshoot the issues related to desktops, laptops, printers and Microsoft Office applications
  • Respond and diagnose problems through discussion with users and supervisors
  • Work closely with L2 team in Managing the Active Directory, Exchange, VMWare and Hyper-V Infrastructure
  • Build, deploy and maintain standard Windows updates and application installation packages
  • Monitor and manage the backups, and the antivirus
  • Monitor customer’s IT infrastructure, connectivity, and availability
  • Monitor and manage the Azure Cloud Infrastructure, Microsoft 365 applications
  • Be aware of the latest security threats and be able to quickly respond or recommend course of action to IT management as threats arise
  • On a scheduled rotation, provide off-hours emergency coverage for evenings, weekends and holidays
  • Other duties and responsibilities as assigned based on business needs.

Knowledge, Skills and Experience

  • 5 to 6 years of Desktop and Server support experience
  • Extensive knowledge of Microsoft Windows Server 2008/R2 and 2012/R2, Active Directory, and Exchange administration, SQL administration are required
  • Computer Science or Computer Engineer graduate
  • Microsoft Certified System Engineer (MCSE) is Mandatory
  • Basic network trouble shooting
  • General understanding of ITIL Process
  • Experience providing customer support for server application software in a multi-site enterprise
  • Excellent customer service skills, including verbal and written communication skills
  • Excellent organizational and troubleshooting skills
  • Able to handle multiple tasks in a fast-paced environment
  • Ability to create and maintain positive and professional business relationships with both internal associates

Proven diagnostic problem solving and solution development capabilities required.


Application Process

Interested applicants are kindly requested to send their CV to 

About IT Max Global

IT Max Global is a Managed Service Provider based in Dubai with 2 additional offices in Beirut and Johannesburg. IT Max Global services include IT infrastructure solutions, IT Managed Services, Cloud Enablement, Data Centre Infrastructure, Carrier-grade Telecom Infrastructure, Telecom Security, Lawful Intercept, and Fraud Prevention