Technical Manager / Field Service Engineer

Overview

Daily Tasks and Duties

• Installation of new equipment at customers’ facilities
  • Accompany suppliers’ technicians when they come for installations
  • Perform installations of machines already trained on
  • Fill out Installation Reports for company’s Technical Library
• Routine maintenance of existing equipment / fill out Service Report
• Troubleshooting visits/ fill out Service Report
• Communication with suppliers about defective equipment (under warranty or damaged by use)
• Technical assistance by phone/ WhastApp to customers
• Training customer operators on equipment usage and proper basic maintenance practices
• Delivering spare parts and machines to customers
• Assisting in equipment reception from Port/ Airport
• Reading machine manuals and getting familiar with new equipment
• Prospection and customer sales visits as per weekly schedule: alone or with GM
• Selling equipment or creating sales opportunities for the company
• Assist in evaluating suppliers’ technical proposals to determine the best option for each project
• Other duties as assigned or required, within scope of work

Requirements

• BS/ Technical degree Electrical or Electro-mechanical technician
• Minimum of 7 years experience
• Native Arabic language, Proficient English level
• Ability to solve technical problems efficiently
• Good communication skills to deal with a wide variety of customers
• Respectful and pleasant

Working hours

Monday to Friday

9:00 am to 5:00 pm or as needed based on jobs schedule

Email your cv to admin@zakkatechnologies.com