Session 5: Emotional Intelligence in Difficult Conversations

Monday, March 8, 2021 from 6:30pm to 8:30pm · Zoom Webinar

About The Session

Difficult conversations are an integral part of everyone’s journey – both personally and professionally. 

The reality is that many people struggle to handle such conversations. Our goal is to get comfortable with uncomfortable conversations and use Emotional Intelligence for better communication.

In this workshop you will learn:

  • Self-Awareness and Self-Regulation
  • Emotions & Triggers
  • Difficult Conversations and Interpersonal Conflict
  • Listening and Impulse Control


Paulette Pidcock

Founder & President, Pidcock Coaching Partners

For 35 years Paulette navigated the complex and vibrant world of Washington, D.C. as a Government Relations Executive for three multi-billion-dollar energy and utility holding companies (PPL, PG&E, and Baltimore Gas & Electric). Throughout all this experience, she studied and developed elite skills and knowledge essential to the highest levels of corporate and governmental leadership.
Over time, Paulette was moved to dedicate the skills and knowledge gained through her lobbying years—listening, trust, and the genuine connections that result from both—to a broader leadership endeavor. In 2014 this brought her to her own entrepreneurial venture, Pidcock Coaching Partners, and to the Society of International Business Fellows (SIBF), where her vision and dedication would find its most powerful expression. She earned the acclaimed Leadership Coaching Certificate from Georgetown University, and became certified in the highly respected Emotional Intelligence assessment EQ-i 2.0, and has committed herself to a broad and purposeful life that positions her to give back as a leadership coach and to make a difference in the lives of those striving to become authentic, resilient, values-based leaders themselves.

This webinar is conducted with I Have Learned Academy, a place where you can learn everything that you didn’t learn at school!  

Places are limited. Get your access ticket now.

About the Self Management in Crisis Times Series

The Self Management in Crisis Time Series is part of the holistic package of emergency support provided to business owners through YBI’s global network of enterprise support organizations – like Berytech in Lebanon, both YBI members and non-profit delivery partners. This includes crisis helplines, targeted advice and signposting, online training through webinars, and mentoring. Learn more about the full Helping SMEs Build Resilience Program here.

Need more info?

If you have any questions about the program, please contact us  at