From Overwhelmed To Organized: How To Build Your Operational Excellence In 4 Steps

October 5, 2021 to October 26, 2021 from 4pm to 6pm · Zoom Webinar

About The 4 Sessions

This is a complete series of 4 modules and attendees will have to attend all 4 modules.

Session 1: How To Deliver Operational Excellence To Your Business

Tuesday, October 5, 2021 | 4pm – 6pm

Are you working on the business or in the business? Are you overwhelmed and feel stuck in the entrepreneurship race? This workshop will show you a pathway for growth, simple predictable, low-stress growth. From flowcharts to system mapping we will guide you through the steps of building a predictable machine that delivers high quality outputs, consistently and without your minute-by-minute involvement.

Workshop objectives: From key concepts and tools to methodologies and implementation best practices, we will help you set organizational priorities for continuous process improvement.

  • How to determine the company vision and mission
  • How to leverage your competitive advantage in the marketplace
  • How to determine the company goals and set the right objectives
  • How to develop the strategic planning and management of the operation

Session 2: How To Build An Effective Performance Management Program

Tuesday, October 12, 2021 | 4pm – 6pm

How do ordinary people achieve extraordinary outcomes? The answer is with the magic of alignment: when everyone in your team agrees on a set of goals and works every day to achieve them. This is where performance management comes in. When implemented from day 1, it will help you save time and money and ultimately grow your business.

Workshop objectives: This course will give you time-tested strategies to maximize your team efficiency; and help you achieve outsized goals.

  • What is a performance management program
  • What are the benefits of a performance management system
  • How to give effective employee feedback
  • How to design a performance management system
  • What are the guiding principles of the action plan

Session 3: How To Build A Great Customer Success Program

Tuesday, October 19, 2021 | 4pm – 6pm

Are you struggling to grow your business? Do you wish to increase revenue and expand while reducing churn and acquisition cost? Then it’s time to build your Customer Success program.

Customer success is anticipating customer challenges or questions and proactively providing solutions and answers. Customer success helps you boost customer happiness and retention, thus increasing your revenue and customer loyalty.

Workshop objectives: What can business do today to succeed? Invest in customer success, one of the most popular, emerging growth opportunities in business today. And in this workshop, we will help you build it.

  • What is customer success
  • What’s the difference between customer success and customer service
  • Why do you need a Customer Success Program
  • what are the 5 pillars of customer success
  • How to build a customer success program

Session 4: How To Develop A Winning Communication Strategy

Tuesday, October 26, 2021 | 4pm – 6pm

If you are like the majority of companies, your communication strategy is all over the place. From website to social media and presentations, you are sending inconsistent messages to the world and hurting your marketing efforts? This workshop will give you practical, actionable steps to 10X your messaging. We will share tips, tools and systems to make a dramatic improvement to how you present yourself to all stakeholders.

Workshop objectives: In this workshop, we’ll cover all you need to know to set up a successful business communication strategy.

  • How to measure your communication in the workplace
  • What are the 4 pillars of success for your internal communication strategy
  • How to level up your external communications strategy

Meet The Trainer

Christelle Fakhoury


Christelle Fakhoury

Founder, Escalate

Christelle Fakhoury is a serial entrepreneur with 17 years of experience in launching, co-founding, and building companies in Lebanon and the GCC.

After exiting her first company (C2C), she joined the digital startup world and co-founded 3 tech startups.

Today she is the founder of Escalate, an on-demand COO business that helps founders build sustainable, scalable, and profitable companies. Her mission is to provide CEOs with the time to focus on the business, rather than on it. She is a mom of 2 and runs her business between Beirut and Paris.

Places are limited. Get your access ticket now.

Part of The Helping SMEs Build Resilience Program

The From Overwhelmed to Organized: How to build your Operational Excellence in 4 Steps Series, is part of the holistic package of emergency support provided to business owners through YBI’s global network of enterprise support organizations – like Berytech in Lebanon, both YBI members and non-profit delivery partners. This includes crisis helplines, targeted advice and signposting, online training through webinars, and mentoring. Learn more about the Helping SMEs Build Resilience Program here.

Need more info?

If you have any questions about the program, please contact us  at support@berytech.org.